Terms of Service
Effective Date: January 1, 2026 · Eliviat Group LLCPlease read these terms carefully before using our services. By using the services of Eliviat Group LLC, you agree to comply with these terms.
1. Service Description
Eliviat Group LLC provides property management services to residents and owners of properties in our managed portfolio. Our services include, but are not limited to, maintenance coordination, lease management, tenant communications, and community operations.
Our text messaging service allows you to receive and send text messages to and from a designated text number associated with Eliviat Group LLC. These messages may include maintenance updates, lease renewal reminders, community news, urgent property notifications, and other content related to your tenancy or property.
2. Consent to Receive Text Messages
By providing your phone number to Eliviat Group LLC — through our website, a rental application, a maintenance request form, Tenant Web Access, or any other means — you agree to receive text messages from Eliviat Group LLC for the purpose of communicating community news, urgent notifications, maintenance updates, lease-related information, and account alerts. Reply STOP to opt out at any time, or reply HELP for more information. Message and data rates may apply. Message frequency will vary. For more information, see our Privacy Policy and Terms of Service.
3. Message Content
Messages from Eliviat Group LLC may include:
- Maintenance request status updates and scheduling
- Lease renewal notices and reminders
- Urgent property or building notifications
- Community news and announcements
- Alerts and general informational communications related to your tenancy
4. Opt-Out
You may opt out of text messages at any time by replying STOP to any message from Eliviat Group LLC. You may also reply HELP for more information. Upon opting out, you will receive one final confirmation message and no further messages will be sent to that number. You may also contact us directly to request removal from text communications.
5. Privacy
We respect your privacy and use your information only to provide our services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. For full details, please refer to our Privacy Policy.
6. Support
For assistance with text messaging services or any questions about these terms, contact us at:
Eliviat Group LLC
PO Box 687, Lawrence, NY 11559
Phone: (212) 516-3288
Email: assistant@eliviat.com
Monday–Friday, 8:00 AM – 4:00 PM
Note: Contact emails match the eliviat.com domain as required by carrier guidelines.
7. CTIA Compliance
Our text messaging service complies with CTIA guidelines. To report concerns or violations regarding our messaging practices, please contact us using the information in Section 6.
8. Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services or applicable laws. We will notify you of any material changes, and your continued use of our services after such changes constitutes your acceptance of the revised Terms.
9. Termination
We may terminate or suspend your access to our text messaging service for violation of these terms, misuse of the service, or as required by law.
10. Governing Law
These Terms of Service are governed by the laws of the State of New York. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in New York.
11. Contact
For questions about these Terms, contact us at assistant@eliviat.com or (212) 516-3288.