Privacy Policy

1. Information We Collect

When you interact with Eliviat Group LLC through our website, online applications, maintenance requests, or general inquiry forms, we may collect the following information:

• Mobile Phone Number — Collected when you submit a maintenance or service request, complete a rental application, register for Tenant Web Access, or submit any form that requests a phone number. Providing your phone number constitutes consent to be contacted via text message as described in this policy.
• Name and Email Address — Collected to identify you, communicate about your request, and maintain account records.
• Property and Unit Information — Collected to route your request to the appropriate property manager.
• User-Provided Information — Any additional information you voluntarily provide through forms, messages, or correspondence with our team.

2. How We Use Your Information

We use the information we collect to:

• Deliver text messages and updates related to your service requests, account, and tenancy
• Respond to your inquiries and provide customer support
• Send important notifications including maintenance updates, lease renewal reminders, and urgent property notices
• Improve our services and resident experience
• Comply with applicable laws and regulations

Standard messaging rates may apply. Message frequency will vary based on account activity and active service requests.

3. Text Messaging & SMS Communications

Eliviat Group LLC complies with CTIA guidelines and all applicable telecommunications regulations. If you opt out of text messaging by replying STOP, we will honor your request immediately and disable text communication for that number.

We will not use text messaging to communicate about any topics prohibited under the SHAFT guidelines (Sex, Hate, Alcohol, Firearms, Tobacco) or any deceptive, misleading, or inappropriate content.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access and disclosure. We implement appropriate technical and organizational measures designed to safeguard the data we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only as required by law, in connection with legal proceedings, or to protect the rights and safety of Eliviat Group LLC, our residents, or others.

6. Opt-Out

You may opt out of text messaging at any time by replying STOP to any message received from Eliviat Group LLC. You may also contact us directly by phone or email to request removal from our text messaging list. We will honor all opt-out requests promptly.

7. CTIA Compliance

Our text messaging services comply with CTIA guidelines. To report concerns or violations, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable legal requirements. We will notify you of any material changes by posting the updated version on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have questions or concerns about your data or this policy, please contact us:

Note: Contact emails match the eliviat.com domain as required by carrier guidelines.